FAQ Cruise

All of our boarding points are easily accessible by car, bus or bike. Click here to see the location of our boarding points.

All of our cruises take place rain or shine. In this sense, we recommend that you dress appropriately according to the weather forecast.

Click here to consult the location of our ticket offices and their opening hours.

A free shuttle service is available for our whale watching cruise clients in Tadoussac. Consult our ticket office agents for the precise schedule.

Since we have several cruises per day and tight schedules to meet, we unfortunately cannot wait for latecomers.

The only way to board is with a cruise ticket that you can pick up at one of our ticket offices upon presentation of your purchase confirmation (digital or printed) and the credit card used for the purchase. You can pick up your cruise ticket from the moment of purchase until the time of boarding.

Unless there is an exception, our captains will respect the scheduled departure and arrival times. 

All our boats, from the largest ships to the Zodiacs, are equipped with life jackets in sufficient quantity for all passengers on board.

Please note that no cash payments are accepted at our ticket counters or aboard our ships. Only debit or credit card payments are accepted, as well as Croisières AML gift cards and prepaid cards. Personal checks are not accepted.

In Montréal, a photographer is present on board our Dinner Cruises and Brunch Cruises. You can pick up your photos during the cruise directly from our photographer ($).

The AML Louis Jolliet in Québec City and the AML Cavalier Maxim in Montréal have bars on every deck. The AML Grand Fleuve, the AML Zéphyr, the AML Levant, the AML Suroit, the Vent des Iles and the Lachance III have bistro counters where you can also buy drinks.

We are proud to be able to accommodate customers with reduced mobility on the majority of our boats. Click here for full details on accessibility. For any questions regarding accessibility on our vessels, please contact our reservation center at 1-866-856-6668.

All our sales are final, non-exchangeable and non-refundable. If you chose the AML-FLEX option during your purchase, the date of your departure can be moved, once, up to 7 days before the date planned.

If you have chosen the AML-FLEX + option during your purchase, the date of your departure can be moved, once, up to 24 hours before the date planned.

If you didn't choose one of those two options during your initial purchase, you may still purchse the AML-FLEX + option under certain conditions. Click here to browse the complete policy.